Returns and warranty
Each cover is made to order, to the exact pattern of your car and to your choice of fabric, colour and finishes. This is what gives a close fit, and it is also what frames the conditions for returns.
Made-to-measure covers and the right of withdrawal
Under Article 16(c) of Directive 2011/83/EU, transposed in France by Article L221-28 3° of the French Consumer Code, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. Our covers are made to measure for the car you indicate: once making has started, an order can no longer be cancelled, returned or exchanged.
Before confirming your order, check the make, the model, the generation, the colour and the options. If you are unsure about your car, write to us before ordering and we will help you find the right cover.
A mistake in your order?
Write to us straight away at contact@carcoveratelier.com. As long as making has not started, we correct your order free of charge.
Defect or manufacturing error
Your purchase is covered by the legal guarantee of conformity for two years (Directive (EU) 2019/771, Articles L217-3 and following of the French Consumer Code) and by the guarantee against hidden defects (Articles 1641 and following of the French Civil Code).
If your cover has a manufacturing defect or does not match your order (wrong colour, wrong option, cut not matching the model ordered), tell us as soon as possible at contact@carcoveratelier.com, with photos. After checking, we repair or replace the cover at our expense, shipping included.
Receiving your parcel
If the parcel is damaged on delivery, note your reservations with the carrier and tell us the same day. The details are on the delivery page.
Last updated: 5 November 2026.